Dismall Digital Hub Shipping and Delivery Policy
Last updated: October 17, 2026
1. Overview
This Shipping and Delivery Policy explains how Dismall Digital Hub (“we”, “us”, or “our”) delivers physical and digital products ordered through dismalldigital.com (the “Site”). By placing an order, you agree to the terms of this policy.
2. Order Processing
Orders are processed once your payment has been confirmed. You will receive an order confirmation by email after you place your order. Please make sure the email address and, for physical products, the delivery address you give us are correct and complete.
Orders placed on weekends or public holidays may be processed on the next business day. We will email you when your order has been dispatched or, for digital products, delivered.
3. Physical Products
3.1 Delivery Areas
We deliver within Ghana and to selected international destinations. Delivery options available to you are shown at checkout. We reserve the right to limit or decline deliveries to any location.
3.2 Shipping Costs
Shipping costs depend on the product, the delivery location, and the delivery method you choose. The cost is shown at checkout before you pay.
3.3 Delivery Times
Estimated delivery times are shown at checkout and are not guaranteed. Delivery may take longer because of customs clearance, carrier delays, weather, public holidays, or other events outside our control. International orders usually take longer than orders within Ghana.
3.4 Tracking
Where tracking is available, we will send you tracking details by email once your order has been dispatched.
3.5 Incorrect or Incomplete Addresses
You are responsible for giving us an accurate delivery address. We are not responsible for orders that are delayed, lost, or delivered to the wrong place because of incorrect or incomplete address information. If an order is returned to us because of an address problem, we will contact you to arrange redelivery, and you may be asked to pay additional shipping costs.
3.6 Customs, Duties and Taxes
For international orders, you are responsible for any customs duties, import taxes, and fees charged by your country. These charges are not included in the price of your order or in the shipping cost, and we do not control them. Please check with your local customs office for details before ordering.
3.7 Lost, Delayed or Damaged Orders
If your order has not arrived within the estimated delivery time, or arrives damaged or incorrect, please contact us as soon as possible at akuadigital50@gmail.com with your order number. Please inspect your order on receipt, and see our Refund Policy for more information: https://dismalldigital.com/policies/refund-policy
4. Digital Products
4.1 How Digital Products Are Delivered
Digital products are delivered electronically, by email, a download link, or access through your account, as described on the product page. Delivery normally takes place after your payment has been confirmed. No physical item is shipped, and no shipping charges apply to digital products.
4.2 Access and Availability
Please make sure the email address you give us at checkout is correct and can receive our messages. If you do not receive your digital product, check your spam or junk folder first. If you still cannot find it, contact us at akuadigital50@gmail.com with your order number.
4.3 Download Links and Technical Requirements
Download links and access may be limited by time or number of downloads, as stated on the product page. You are responsible for making sure your device and software can open and use the product. We recommend saving your digital products to your own device after downloading them.
4.4 Personal Use
Unless the product page states otherwise, digital products are licensed for your personal use only. You may not copy, resell, redistribute, or share them without our written permission.
4.5 Refunds on Digital Products
Because digital products can be copied once delivered, refunds may not be available once a digital product has been delivered, downloaded, or accessed, except where the law requires otherwise or the product is faulty. If a digital product is defective or not as described, please contact us and we will work with you to put it right.
5. Orders Containing Both Physical and Digital Products
If your order includes both physical and digital products, they may be delivered separately and at different times. Digital products are usually delivered sooner than physical products.
6. Changes to This Policy
We may update this Shipping and Delivery Policy from time to time. We will post the revised version on this page and update the “Last updated” date. The policy that applies to your order is the one in effect when you placed it.
7. Contact Us
If you have any questions about shipping or delivery, please contact us:
Dismall Digital Hub
Email: info@dismalldigital.com
Address: Recce Regiment, Burma Camp, Accra, Greater Accra, Ghana